Frequently Asked Questions
Yes, although additional fees may apply for areas farther out. Remember prices do not include sales tax. All Inflatable and Frozen Drink Machine rental prices include delivery, setup and pickup in Cedar Hill and surrounding areas (10 mile radius). An additional delivery fee may be charged for areas outside of our normal delivery zone. (Please call and check for delivery in your area)
Yes, but once again please call our office for a current quote.
No. We arrive early to set up so you get the entire rental time to play.
That depends on how many rentals we have that day. We typically like to schedule deliveries 1-3 hours before start time. If inflatable will be inside of a secured/privacy fence, no pets, and weather permitted it can be delivered the evening before your party. The same applies to pick up depending on rentals for the day pick up time may be as late as 1-3 hours after end time or the next day. If this is the case you will be notified.
We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Remember this fee is refundable as long as customer follow rules:
No food, sticky substance, glitter, confetti or like products are inside or on unit. Do not put hose or water inside of dry units. Absolutely no Silly String in or near unit as this will damage unit.
No food, sticky substance, glitter, confetti or like products are inside or on unit. Do not put hose or water inside of dry units. Absolutely no Silly String in or near unit as this will damage unit.
Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 100 ft of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
We love setting up at parks but most parks now require generators and proof of insurance for all inflatables. Not a problem as we can provide proof of insurance and we rent generators at a reasonable cost.
Cash or Credit Cards.
Yes, we offer discounts to Cedar Hill residents, Churches, Schools, Day Cares, and Non-Profit organizations.
Yes. At time of reservation a $50 deposit or full payment (whichever is greater) is required. If reservation amount is $350 or more a 50% deposit of the total is then required. The paid deposit goes toward the balance and the remaining balance will be due at delivery.
The deposit is refundable as long as the reservation is cancelled (14) days before event date or due to inclement weather for Inflatable Rentals. However, the deposit is non-refundable/non-transferable if reserved or request a change to order within (14) days of the event date. Removal or exchanging of item(s) for a lesser rental rate within (14) days of the event date will incur a $50 change fee for Inflatables and $25 for all other rented items.
When the forecast is uncertain we try our best to schedule the delivery as close to the start time as possible. There is no penalty or deposit lost for an event cancelled due to rain or high winds for inflatables as long as you cancel before items are delivered and set up. We usually leave the decision up to you, but in cases of heavy rain or high wind we cannot set up an inflatable.
If customer receives equipment, our obligation has been met and no refund or rain check is available.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.